FAQ

Payment

How much does an ergometer cost?

The prices of the ergometers will verify accordingly to the paddling discipline, if you want them with the sliding-bench option and if you combine multiple disciplines. To see our detailed price list, click here.

How can I pay?

You can pay through PayPal or bank transfer. You can place your order directly through our website or request it through email and we will process your order manually.

What is the VAT for Hungary?

The VAT for Hungary is 27%.

I am from a country located outside of the EU, do I have to pay VAT?

VAT is a mandatory tax only for purchases made by private customers from within the EU. Therefore customers from outside the EU, do not have to pay this tax as long as the delivery address is also outside of the EU. Though there might be taxes required by your country, we are not aware of them.

If I purchase the machine with a VAT registered number do I still have to pay VAT?

If the purchase is done through an institution that has an EU registered number, the 27% VAT tax is not applied.

 

Shipment

What is the shipping cost to my country?

The shipping costs are based on regions, to see the shipment price list click here.

I just paid, how long will it take for my ergo to arrive.

After you make the payment we have to identify it on our bank account. The time for the amount paid to be visible may vary. After we identify the payment, we ship your ergometer. Shipment time also varies according to location, type of shipment, number of ergometers ordered and stock availability. Please contact us for specific delivery time.

Do you ship to my country?

We ship to pretty much any country, in case you don't see your country on this list please contact us.

How do you ship the ergometers?

The shipment will vary according to quantity and location.

 

Various

How long warranty is there?

We give six months of warranty for the movable parts, like pulleys, bearings, strings, and ropes. And one year to the non-movable parts, like structure, components and etc…

Is the ergometer available in any color?

We have the ergometers in the colors: Blue, Red, Orange, Green, Silver, and Gold.

Is the machine adaptable for para-athletes?

Yes, all the accessories we have are attached through a platform plate, or through our sliding system, which can be adapted to fit para-athletes’ seats, supports, and other special accessories. And that is not all, our machines are fully adjustable. See this video!

Is there a user manual?

Yes, you can check our YouTube page and there you will find the user manuals for all of our machine models.

I live in an apartment, is the ergometer loud?

No, the ergometer is relatively quiet. When paddling normally it registers an average of 61db and when paddling sprint max 69db.

What are the measurements of the machine?

186cm (l) x 66cm (h) x 114cm  - (w) 74inch (l) x 26inch (h) x 45inch (w)

The ropes on my ergometer seem to be wobbling/flying around what should I do?

As you can see on this video, to achieve the best paddling feeling the rope should be stretched when paddling. We ship the ropes with a standardized measurement and it might be too long for some customers, causing this wobbling effect. To solve this issue, cut about 10-20 CM of the tope and test it until you feel that the rope doesn’t fly around when paddling.

 

Mobile Application

Where can I get the app for my ergometer?

You can get our free KayakFirst Paddle App for your IOS devices, and you can get it for Android devices too. Your training logs can be checked on our website too.

My app is not working.

This can happen for many reasons. See this video and verify what can be the possible causes. If none of the suggestions given work, please contact us.

Do I have to use the app or can I use the touch screen on the machine?

You can train using the app, which means your training will be stored on your account. Or you can train directly on the machine, without connecting your mobile device, but that means you are not storing your training logs. 

How do I update my Ergometer?

There will be updates not only for your mobile application but also for your ergometer. You will be able to update your ergometer through your mobile device when using our KayakFirst Paddle App mobile application. See how by clicking here.

Do I have to insert the right weight on the machine?

Yes. An algorithm calculates speed, distance and so on based on the data inputted. Thus the data input must be as accurate as possible.

 

Maintenance

What is the maintenance I should do on my ergometer, and how often?

The maintenance is very simple, keep it always clean, especially the movable parts (pulleys, bearings, strings and the rails). And once a year lubricate the main pulley and its axis. You obviously have to keep an eye on the parts as they wear off with time and will eventually need to be replaced.

Why is the pulley high? Can I use the pulley low?

After a lot of research and calculations, we realized that there was a problem with the conventional paddling machines. Their pulley was low. Which meant that the athletes training on those ergometers only pulled the rope, but they didn’t have the downward movement. Thus they lost performance on the water, therefore we recommend you to keep your pulley high.

How do you adjust the stroke resistance on the machine?

There is a “door” to the airflow, open it to make it harder or close it for an easier stroke resistance. To see how to adjust check out user manual.

Do you sell parts for the machine as well?

We sell any spare parts that our customers may need.

It feels hard to paddle on my machine, what could it be?

Watch this video to see the possible causes. If none of the suggestions given worked for you, please contact us by clicking here.

My display is not turning on

Watch this video and see the possible causes. If none of the suggestions given work contact us by clicking here.

I hear a strange noise

Watch this video and see the possible causes. If none of the suggestions given work contact us by clicking here.